Returns & Exchanges
At ONNO T-Shirt Co., we want you to love your sustainable apparel, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. If your organic cotton or bamboo tee isn't the perfect fit, we are committed to making it right.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your package.
Package Your Items
Place your items in their original packaging or a similar protective mailer, ensuring all original tags remain attached.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or replacement will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing